Training and Assessment Strategy-ICT20115 Certificate II in Information, Digital Media and Technology MSM Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems If you require RPL Kits with comprehensive benchmarking

Units of competency ICTNWK427 Configure desktop environments ICTNWK423 Manage network and data integrity If you require RPL Kits with comprehensive benchmarking

safety and wellbeing of students CHCEDS046 Support student literacy learning CHCEDS047 Assist in facilitation of student learning CHCEDS048 Work with students in need of additional learning support CHCEDS051 Facilitate learning for students with disabilities CHCEDS056 Provide support to students with autism spectrum disorder CHCEDS058 Support the implementation of behaviour plans CHCPRP003 Reflect on and improve own professional practice CHCPRT001 Identify and respond to children and young people at risk Elective Units CHCDIS004 Communicate using augmentative and alternative communication strategies CHCPRP001 Develop and maintain networks and collaborative partnerships HLTAID004 Provide an emergency first aid response in an education and care setting HLTWHS001 Participate in workplace health and safety If you require RPL Kits with comprehensive benchmarking

animal and soil material AHCBIO202 Follow site quarantine procedures AHCCHM201 Apply chemicals under supervision AHCINF201 Carry out basic electric fencing operations AHCINF202 Install

Training and Assessment Strategy-ICT20115 Certificate II in Information, Digital Media and Technology MSM Core units SIRWSLS004 Optimise customerYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.